If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@shealilbaddie.com . If the address is wrong, we can correct this within 24 hours.
If your package is still lost or missing you must contact us within 10 days. Please be sure you check with neighbours , roommates, family members or anyone else who may have been home at the time your package was delivered.
Thank you for visiting and shopping at ShealilbaddieFollowing are the terms and conditions that constitute our shipping policy.
PAYMENT CONFIRMATION
A confirmation email will be sent to you once the order is authorized and verified.Once the payment verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.
PROCESSING AND SHIPPING TIMES
Please allow 2-6 business days for order processing and 5-15 business days for delivery depending on the location. Weekends and holidays are not included.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email.
✈️ FREE WORLDWIDE SHIPPING ON ALL ORDERS OVER $75
Shealilbaddie does not take responsibility for stolen packages once they have been labeled "Delivered" by the post office carrier.
If your package has been stolen please seek information from our Customer Service Team.
Order Tracking Shipping confirmations are sent out via email when your order is processed. This email will contain shipment details, your tracking number, and a link to the selected carrier site. It can take up to 2 to 3 business days for your tracking number to become active.
Health Safety
As a result of COVID-19, we will sterilize the products and packages, you can rest assured to purchase orders. Delivery Delay Many countries have reduced flights because of COVID-19, your packages maybe take longer to deliver as normal. we are working tirelessly to fulfill orders as quickly as possible while following all necessary precautions to keep our warehouse team healthy and safe. Once your package has shipped you will receive an email with your tracking number, please follow your tracking information for the most recent updates on your package! We greatly apologize and try to safely ship out as fast if we can
WHY WAS MY ORDER CANCELLED?
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are sure that that is not the case, please ensure the billing address matches the payment method you are using, and checkout again.
LOST ORDERS
When placing your order please make sure that you specify the correct delivery address as Shealilbaddie take no responsibility for missing parcels that have been sent to the wrong address
FAULTY ITEMS
In the event you have received a faulty item, please contact support@shealilbaddie.comwithin 7 days of the item(s) arriving. Please include the following information:
Your order number
Which item is damaged
A description of the problem
Photographic evidence
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